Terms of Service

Last updated: 15 August 2026. These terms are the agreement between you and Raaven BV for the use of FrameOS Cloud. They are deliberately short and in plain language.

1. What this service is

FrameOS Cloud is a hosted service for FrameOS e-ink picture frames. It lets you link frames and FrameOS installations to an account, write and deploy scenes to them, keep backups, and publish scenes to the Scene Store.

FrameOS itself is free and open-source software (AGPL-3.0). Nothing here obliges you to use this service: you can run the whole thing yourself, and your frames will work without us. That is deliberate.

2. Your account

You need an account, and you must give a real email address and verify it — password resets and security notices depend on it. You are responsible for keeping your password to yourself and for what happens under your account. Tell us promptly if you think someone else has got in.

You must be at least 16 years old. One person or organisation per account; do not share credentials with people who should not have your access.

3. What it costs

FrameOS Cloud is currently free to use. If we introduce paid plans, we will say so clearly before you are asked for anything, existing accounts will keep working, and no charge will ever appear without you agreeing to it first. If you are a consumer in the EU, your statutory right of withdrawal applies to any future paid subscription and we will set out how to use it at the point of sale.

There are no published quotas yet. We may set fair-use limits on frame count, storage and backup size; we will announce them before enforcing them, and they will not be set so as to strand data you have already stored.

4. Your content stays yours

You keep every right you have in the scenes, images, files and configuration you put into FrameOS Cloud. We claim no ownership.

To run the service we need a licence to do the obvious things with it: store it, back it up, transmit it to your frames, and display it back to you. So you grant us a worldwide, non-exclusive, royalty-free licence to host, copy and transmit your content for the sole purpose of operating the service for you. It ends when you delete the content or your account. We do not use your private content to train models, and we do not show it to anyone else.

Publishing a scene to the Scene Store is different, and it is your choice: a published scene is visible to everyone and downloadable, installable and modifiable by anyone, along with its name, description, preview images and your display name. You grant that licence to the public, not to us, and you cannot take it back from people who already downloaded it. Unpublishing removes it from the store going forward.

Only publish what you have the rights to publish. If a scene includes someone else’s code, images or fonts, make sure their licence allows it.

5. What you must not do

• Break the law, or help anyone else break it.
• Upload or publish content that is illegal, infringes someone else’s rights, sexualises minors, or is designed to harass a person or group.
• Upload malware, or publish a scene that does something other than what it says it does.
• Attack the service: no attempts to break authentication, access other accounts, overload the infrastructure, or scrape it wholesale. Good faith security research is welcome — tell us at [email protected] before publishing, and we will not take action against you for good-faith research.
• Circumvent rate limits, quotas or abuse checks, or create accounts in bulk.
• Resell the service as if it were yours. If you are interested in a partnership or a white-label deployment, contact us at [email protected].

6. Moderation

Scenes submitted to the Scene Store are screened automatically and may be reviewed by us. We may refuse, unpublish, or remove content that breaks these terms, and in serious or repeated cases suspend an account’s ability to publish, or the account itself.

We will tell you why, and you can appeal by replying to us — a human will look at it. If content is removed because it is illegal rather than merely against these terms, we may be required to keep a record of it and to inform the authorities. Anyone can report a scene using the report button on its page.

7. Availability

We run this carefully — monitored, backed up, and with restores rehearsed — but we do not promise any particular uptime, and there is no SLA. Expect maintenance windows and the occasional outage; we will avoid unannounced downtime where we reasonably can.

Your frames do not depend on us to keep displaying what they already have. If this service disappeared tomorrow, your hardware would keep working and the software to run it yourself is public.

8. Ending it

You can stop at any moment: delete your account from the account security page. It takes effect immediately and removes your data — export it first if you want a copy (there is a button on the same page).

We may suspend or close an account that seriously or repeatedly breaks these terms, or where we must for legal reasons. Except where the law or an ongoing abuse makes that impossible, we will warn you first and give you a chance to export your data. If we discontinue the service entirely, we will give you at least 30 days’ notice and a way to get your data out.

9. Warranties and liability

The service is provided as is. To the extent the law allows, we exclude implied warranties and are not liable for indirect or consequential loss, lost profits, or lost data beyond what our backups hold.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot be limited under Belgian or EU law. If you are a consumer, your mandatory statutory rights are unaffected by anything on this page.

Keep your own backups of anything you cannot afford to lose; the export button on the account security page is there for that.

10. Changes to these terms

We may update these terms. If a change materially affects you, we will notify you by email or in the app at least 30 days before it takes effect, and if you do not accept it you can close your account before then. Continuing to use the service after that date means you accept the new terms.

11. Law and jurisdiction

Belgian law applies, and the courts of the district where Raaven BVhas its registered office have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in, and you may also bring proceedings in your own country’s courts.

12. Contact

Questions about these terms: [email protected]. Full company details are on the imprint, and what we do with your data is in the Privacy Policy, which forms part of this agreement.