Refund policy

Last updated: 5 November 2026. This covers the paid plans of FrameOS Cloud. The Free plan costs nothing, so there is nothing to refund.

14 days, no questions

If a paid plan is not for you, write to [email protected] within 14 days of your first payment for it and we refund that payment in full. You do not have to give a reason. The same applies the first time you move to a larger plan: the extra you paid for it is refunded if you ask within 14 days.

Renewals

A plan renews every month until you cancel, and a renewal is not refunded once the new month has started. To stop paying, cancel before the renewal date: the Usage page of your account shows the date and has the button. You keep the plan to the end of the month you paid for.

If a renewal went through that you meant to cancel, write to us within a few days. We look at it and are reasonable about it.

When we always refund

• You were charged twice, or charged the wrong amount.
• You were charged after you cancelled.
• The service was unusable for a large part of the month through our fault. We refund the part of the month you could not use.

How a refund reaches you

The refund goes back to the card or account you paid with, through Stripe, which took the payment, with the VAT that was charged on it. It usually shows within 5 to 10 working days. We answer refund requests within three working days.

Your legal rights

If you are a consumer in the European Union or the United Kingdom you have a legal right to withdraw from a subscription within 14 days of buying it. The 14 days above are that right, and nothing on this page takes away any other right the law of your country gives you.

Contact

[email protected]. Tell us the email address of your account. We do not need your card details and will never ask for them.